Terms & Conditions

The Terms and Conditions set out below form a contract between the student and The Norwich School of Beauty.


  • Students agree to disclose any health or medical condition at time of enrolment, which will be dealt with in strictest confidence.
  • Students must notify the school of any changes to health or contact details during their course.
  • Students agree that the email address provided to the school will be the primary contact method for all written communications.
  • Students agree to have their photo taken during classes for use in marketing materials by the school.
  • Students agree to abide by the school’s Code of Ethics, Conduct and Practice. This is designed to encourage integrity and responsibility whilst studying at the school, and to ensure students leaving the school uphold and further the standard of professional therapists and the school. This Code may form the basis for discussion in the event of a complaint against a student or staff. The school will provide a copy of the Code upon request.

Fees & Charges

  • All course fees including deposits are non-refundable and non-transferable. All course fees, including any additional costs, must be paid in line with the payment schedule on the invoice emailed to you, and in full 2 weeks before the end of the course. If a student has a problem with their payment schedule they must let the school know in advance.
  • A £10 late fee will be charged for any late payments per month. If a payment is not made before the next class as per the payment schedule the student will not be able to attend the class.
  • Students must attend all scheduled sessions. Pre-arranged time off must be agreed in advance with the Principal. Where any classes are missed a catch-up lesson with the tutor must be arranged at a cost of £25 per hour, payable by the student. If possible for students to attend an alternative scheduled lesson to catch up on missed training this will cost £15 payable by the student.
  • Students agree to pay £25 for the cost of a replacement course textbook, and £30 for the cost of a replacement course folder, if lost or damaged.
  • Should a student fail to attend or complete a confirmed course for any reason, other than the unlikely event that the course is cancelled by the school, no refund of paid fees will be made, and any outstanding course fees must still be paid by the student.

Attendance & Uniform

  • Students with less than 80% attendance may not be included in exams and may be asked to leave the course. This decision is at the final discretion of the Principal.
  • Students must be punctual and arrive 5-10 minutes early for all scheduled sessions.
  • Students must bring their course folder, textbook, kit and equipment (where applicable) to all scheduled sessions.
  • Students must adhere to the code of appearance. This includes black full-length trousers or knee length skirt, black beauty tunic or school t-shirt (Beauty Therapy students must wear a tunic), hair neatly tied back off the face (not in a ponytail), short clean nails without varnish. For health and safety reasons students are only permitted to wear a wedding band and one small pair of stud earrings.


  • Students must ensure they are able to give and receive treatments as part of their practical training. The only exception to this is Individual Eyelash Extensions.
  • Students must arrange for models to attend practical training sessions at the school where required in the scheme of work. Failure to provide a model will mean the student is unable to participate in the class.
  • Students must notify the school with at least 24 hours’ notice if they require the school to find them a model, at a cost of £15 payable by the student. This money is paid to the school’s charity of the year.
  • Students must adhere to the General Data Protection Regulation (GDPR) by not uploading images of models to social media without the model’s permission. Students must only use model’s initials, not names, as part of their written treatment evidence work.

Treatment Evidence & Homework

  • Students must ensure all work, including treatment evidence and homework, is completed by themselves, on a computer, on time and to the best of their ability.
  • Final treatment evidence must be submitted for marking at least one week before the final examination date. Late submissions will be admitted at the discretion of the Tutor.
  • Students must respect information in the course of the treatment evidence, except where disclosure is required by law.
  • Students must practice only within the limits of their training and competency both inside and outside of the classroom.

Respect & Attitudes

  • Students and staff must conduct themselves in an honourable, moral, positive and professional manner at all times during class and when representing the school.
  • Students and staff must work in a cooperative and respectful manner with other students and members of staff at all times.
  • Students and staff must not speak or write disrespectfully of other students or members of staff either publicly or to other students or staff.
  • Students and staff must ensure phones are not used during lessons except in circumstances where permission is given by the tutor or the Principal.

The Norwich School of Beauty contracts to:

  • Provide an ITEC accredited course complete with course folder and starter kit, containing the minimum basic items required for practical training. There may be additional items that students wish to add to their kits to enhance their treatments.
  • Provide a suitable venue, safe equipment, and adequate teaching and guidance for all students without prejudice and agree times when the tutor will be available for contact outside of classes.
  • Enter students for ITEC examinations when all course requirements have been fulfilled, support and prepare students for exams, and notify students of their results within 8 weeks of the final exam date.
  • Maintain punctuality for each scheduled session, and to not rearranged scheduled sessions without prior negotiation and agreement (unless due to illness or adverse weather conditions).

Disciplinary Procedure

The primary concern of the school is to protect the students, staff and public from any of the following;  

  • Conduct deemed likely to bring the school, it’s staff or students, or ITEC into disrepute.
  • Conduct deemed likely to be to the detriment of students, clients or staff, including causing disruption during classes.
  • Any breach of the school’s Terms and Conditions, or Code of Ethics, Conduct and Practice.
  • Criminal offences involving dishonesty, indecency, violence, drugs or alcohol.

If any of the above are brought to the attention of the Principal, after due consideration the Principal may decide to enforce a warning letter, instant dismissal, or referral to ITEC or to the police.